Awards are based on a comprehensive list of individual criteria applied to each product that assesses important features such as Affordability & Fees, Transparency, Flexibility, and Customer Experience, among others, that broadly fall into the following 4 categories:
- Affordability & Fees
- Transparency
- Flexibility
- Customer Experience
Most Innovative Lender (Home Loans)
The award for ‘Most Innovative Lender (Home Loans)’ goes to the non-bank home loan provider in Australia that demonstrated outstanding innovation and had the highest weighted rating.
Outstanding Customer Service
The award for ‘Outstanding Customer Service’ is given to the home loan provider that offers a rich customer experience outside of the traditional realms of service and lending.
- Affordability & Fees (10%)
- Transparency (15%)
- Flexibility (15%)
- Customer Experience (60%)
Best for Value – Fixed
The award for ‘Best for Value – Fixed’ is given to the home loan provider that offered substantial value to fixed rate home loan customers and had the highest weighted rating across the following categories.
- Affordability & Fees (55%)
- Transparency (15%)
- Flexibility (15%)
- Customer Experience (15%)
View the full list of winners here: WeMoney
